What's the key to a great CX?

I am so excited to have two interviews scheduled this week. After tons of LinkedIn searching and contacting, I get to meet Mr. Kalyan and Mr. Traylor. I am open to find more professionals in the AI field and possibly conduct interviews.

I have also gathered some information about AI and CX as part of my original work.

Here is some key information. To create a high quality customer experience (CX), companies build what is called an intelligent experience engine. Then they must connect data signals and insights, ensure a seamless experience whether it is through the web or app, increase the level of personalization, and perform continuous testing by feeding more and more experiments. All this being said, organizations should focus on the customer and not the type of technology, use technology to complement the CX, and implement the 3 R’s (Recognize the customer’s need, request the Large Language Model, and respond back to the customer) .

Meanwhile, as part of ISM I am putting together my research presentation about AI and CX. It will include what I have learned from articles, interviews, and my original work.

I want to continue to read about how AI can impact CX and possibly organize my information into frameworks.