Enhancing CX and KPIs with AI

I am excited for the upcoming research showcase at UNT. This week we had the Gallery Walk at Frisco High School. 

I have also started working on the product proposal. 

I am excited to start making changes to my display board and make it ready for the UNT research showcase. I am excited to connect with professionals in the intersection of AI, CX, and technology. 

In addition, I would like to start researching any technical aspects of AI and CX, along with incorporating the case study data to strengthen my original work and contribute to the enhancement of customer experience with AI.

Furthermore, I gathered MIT publications, which will provide me with an important foundation for my final product. 

After reading those, I have attained real world use cases of AI in CX and statistics that prove the importance of AI in CX and Key Performance Indicators.

This has shaped my interest in AI in business and how critical leadership is when the organization incorporates AI into their product or service. It even involves questioning the KPIs and monitoring them constantly, which requires lots of patience and the courage to ensure business goals are being met. 

I am excited to meet new students and professionals at the Research Showcase and hopefully make new connections with those of various backgrounds and interests.